FAQs

Q: How long does it take for my order to be shipped? A: Orders typically take 1-2 business days to process and ship out. You will receive a confirmation email with tracking information once your order has shipped.

 

Q: What is your return policy? A: We accept returns for unused and undamaged products within 14 days of the purchase date. Please contact our customer service team to initiate the return process.

 

Q: How do I care for my shoe candles? A: To ensure the longevity of your shoe candles, we recommend keeping them away from direct sunlight and heat sources. Trim the wick to ¼ inch before each use, and allow the wax to melt evenly to prevent tunneling.

 

Q: Can I cancel my order? A: If your order has not yet been processed, you may cancel it by contacting our customer service team. If your order has already been shipped, we cannot cancel it.

Q: How can I track my order? A: You will receive a confirmation email with tracking information once your order has shipped. You can also log in to your account to view the status of your order.

 

Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Please check our shipping page for more information and rates.

 

Q: What payment methods do you accept? A: We accept major debit and credit cards, PayPal, and Apple Pay.

 

Q: How can I contact your customer service team? A: You can contact our customer service team through our website's contact form or by emailing us at haven.contactus@gmail.com. We aim to respond to all inquiries within 24 hours.